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Frequently Asked

The Product

All Souvla Braais come with a two year warranty.

Our deluxe models come with additional smaller skewers, perfect for vegetables and smaller meat cuts. The small skewers are run off a separate gearbox (included), and are run with the same motor.

No, all Souvla Braais are designed to be used with Charcoal, Briquettes and Wood.

Take a look at our cleaning guide here:

Please see our returns policy here:

See this page for more info:

Reach out to us at [email protected] describing the issue in detail, and our team will get back to you.

Simply enter your text (maximum 15 characters) when adding your product to your cart, and we will laser engrave your text onto your braai! 


See the list of supported payment methods here:

Regrettably, we do not accept cash on delivery.

See our refund policy here:

We announce all discounts and promotions on our mailing list. Be sure to sign up to stay in the loop! Sign up in the footer, below.

See our return policy here:


Head over to and use the tracking number emailed to you when we ship your order.

We aim to ship all products within the timeframes below:

    • 4-5 Working days (with no personalisation).
    • 7-9 Working days (with personalisation).

All our products are shipped with The Courier Guy.

Shipping is charged at R230 per parcel.

Our Large Items (Braais and certain Accessories) are charged at R230 per item in Gauteng, and R399 per item outside of Gauteng. Our Smaller Items (Accessories and Parts) are parceled together at R230. Purchase Smaller Items with a large one, and receive FREE shipping on your Smaller Item parcel.

Spit Pro shipping is charged at R2300 countrywide, due to the size and weight of the product.

Our shipping calculator will tell you your shipping cost on the checkout page.


Yes, we do! Come and visit us at The Verge Centre, Linksfield Road, Dowerglen, Edenvale, Johannesburg to see our full range of Souvla Braais and Accessories.

See our contact details here: